If you use Windows 7, you can use the web app version of Genesys Cloud with a supported browser. This deprecation affects you if you or anyone in your organization uses the desktop app with Windows 7.
After the support end date, Genesys Cloud may not function properly, or at all, if you attempt to use the desktop app on Windows 7. Genesys will continue to resolve any major breakage until the support end date. FAQs What does this mean?īetween the announcement date and the removal of support for Windows 7, Genesys will no longer address bugs or minor issues specific to Windows 7 and the desktop app. On December 21, 2022, Genesys will no longer support using the Windows 7 operating system with the desktop app.
Deprecation: Windows 7 support for the desktop app Announced on
